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PT PELABUHAN INDONESIA (Persero) INCREASING EFFECTIVENESS WITH WHATSAPP BUSINESS API FROM PT JASNITA TELEKOMINDO TBK.
Jakarta, 11 October 2023 – PT Jasnita Telekomindo Tbk. as a telecommunications service provider, provides Whatsapp Business services for PT Pelabuhan Indonesia (Persero) or PT Pelindo, a leading company in the Indonesian port industry. This collaboration reflects PT Pelabuhan Indonesia's commitment to increasing customer engagement and simplifying the communication process through the integration of the WhatsApp Business API into its operations.
WhatsApp Business API is an innovative platform that allows businesses to interact with their customers via WhatsApp, providing an easy and convenient communication channel. PT Pelabuhan Indonesia recognizes the importance of staying connected with its customers, and with this collaboration, shows their dedication in strengthening strong customer relationships and providing exceptional service.
With Whatsapp Business, PT Pelindo can now connect with customers via WhatsApp, providing real-time support, answering questions, and providing updates on shipping and port services. This direct and instant communication is expected to increase customer satisfaction. Additionally, WhatsApp Business API integration will enable PT Pelabuhan Indonesia to send automated messages, notifications and alerts, reducing the time and effort required for manual communications. This will lead to more efficient and effective operations.
Currently, WhatsApp is the most popular communication channel in Indonesia, so many industry players have made WhatsApp the communication platform of choice with customers.
This collaboration between PT Pelabuhan Indonesia and PT Jasnita Telekomindo Tbk reflects their shared commitment to innovation, customer satisfaction and service improvement in the Indonesian port industry.
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PT Jasnita Telekomindo Tbk.