In order to provide the best service for customers, the contact center always applies several special approaches based on the character of the customer. ...

Written on a year ago.

In the past, communication could only use PSTN, now along with technological sophistication, VoIP technology has emerged. VoIP stands for Voice over Internet Protocol. So what exactly is Voip...

Written on a year ago.

Starting in 2018, WhatsApp launched the WhatsApp Business API. What is the WhatsApp Business API? As it sounds, the WhatsApp Business API is used for business purposes that are integrated with...

Written on a year ago.

Of all the instant messaging solutions today, WhatsApp is the most popular messaging app with around 1.5 billion active users worldwide. Half of them are Gen-Z users....

Written on a year ago.

Since launching in August 2018, companies are using the WhatsApp Business API to offer professional support and customer communication on the popular messaging platform. ...

Written on a year ago.