4 Tricks to Really Apologize

4 Tricks to Really Apologize

In order to provide the best service for customers, the contact center always applies several special approaches based on the character of the customer. ...

How Do Voip and PSTN Cost Comparison?

How Do Voip and PSTN Cost Comparison?

In the past, communication could only use PSTN, now along with technological sophistication, VoIP technology has emerged. VoIP stands for Voice over Internet Protocol. So what exactly is Voip...

All about WhatsApp Business API; What to Know?

All about WhatsApp Business API; What to Know?

Starting in 2018, WhatsApp launched the WhatsApp Business API. What is the WhatsApp Business API? As it sounds, the WhatsApp Business API is used for business purposes that are integrated with...

WhatsApp Business API and Business Financial Maturity; Can you?

WhatsApp Business API and Business Financial Maturity; Can you?

Of all the instant messaging solutions today, WhatsApp is the most popular messaging app with around 1.5 billion active users worldwide. Half of them are Gen-Z users....

WhatsApp Business API: First Results and Updates

WhatsApp Business API: First Results and Updates

Since launching in August 2018, companies are using the WhatsApp Business API to offer professional support and customer communication on the popular messaging platform. ...