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What is an IVR System?

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The business world is an interesting place to discuss. There are so many elements in business that can cause debate between one party and another. Even the existence of the business world also makes more and more new technologies discovered and developed. When you decide to enter the world of business, then you must take the time to follow and adapt various technological developments to suit the business you are running.


IVR System for Business


Applying a system to the company or business that you manage should be included in the basic business development plan. Using the right system can have a significant impact on your business. The IVR system is one of the most popular systems used by companies.


IVR or Interactive Voice Response is an automated voice to answer the phone, but it can also be used in some creative ways for business advantage. One example of a case where companies can utilize IVR systems for business in other ways is to take advantage of the directive feature to the appropriate division or personnel.


For example, your company is engaged in fast food restaurants. In various advertisements made in the media, you only list one phone number where you can be contacted to order food from home. Given that your restaurant is available in various regions in Indonesia, you can use the IVR system to receive phone calls from customers who will order and forward these calls to restaurant branches in the same area as the customer.


This is certainly very efficient and effective is not it?


According to a prediction from Global Industry Analysts Inc., based on requests from small to medium-sized companies or businesses, the global market for IVR systems reached $2.8 million in 2017. This figure is certainly quite fantastic, especially since the subjects in this prediction are small to medium-sized businesses.


Recently, the majority of business people have used IVR's professional voice to connect with customers who contact them. Overall this IVR system is able to increase customer satisfaction because it is available 24/7. The use of this IVR system is also able to provide a more personalized experience for customers.